Sign-in, verification, Face ID, and data
Password requirements, email verification, biometric unlock, exports, and deletion.
Official AfterFire support
How can we help?
Get direct help with your account, workouts, Coach, tracking, subscriptions, privacy, data requests, or unexpected app behavior.
Choose a help area
Start with the part of AfterFire you’re using.
Plans and guided sessions
Workout creation, runners, history, substitutions, saving, and completion totals.
Questions, voices, and actions
Permissions, context, voice playback, workout proposals, and action review.
Food, drinks, sleep, and supplements
Photos, labels, nutrition, hydration, daily totals, and missing information.
Pro, trials, and purchases
Apple eligibility, purchases, restore, cancellation, referral benefits, and refunds.
Suggest a feature
Tell us what would improve AfterFire and why it would help your training.
Account and privacy
Access and control.
Why do I need to verify my email?
Email verification confirms that you control the address tied to the account. After verification, return to AfterFire and sign in with the verified credentials.
Does Face ID replace my password?
After you sign in successfully and enable biometric unlock, Face ID can unlock the securely stored session on that device. Your credentials still remain the recovery and account-verification method.
What are the password requirements?
Use a password that satisfies the requirements shown in the app, including uppercase, lowercase, and numeric characters. Leaked-password protection may reject known-compromised passwords even if they otherwise fit the format.
How do I export or delete my data?
Open Data & Privacy in AfterFire to download available account data or permanently delete the account. You may also email support for access, correction, deletion, or security help.
Workouts
Plans, sessions, and history.
What if I leave a workout before finishing?
AfterFire stores active workout progress so a supported interrupted session can be resumed. Confirm the workout and completed-set history before discarding anything.
Does a substitute permanently replace the exercise?
No. A substitution during an active session applies to the remainder of that workout unless you separately edit the saved plan.
Why did AfterFire ask about updating the default weight?
When you change the load during a workout, AfterFire can ask whether that should become the saved default next time. Choosing “this workout only” keeps the saved plan unchanged.
What should the completion screen include?
Completed and planned work, reps, skipped work, total weight lifted, feedback, and the saved workout record. If a total appears wrong, email the workout name, date, app version, and a screenshot.
AI Coach
Context, voice, and review.
Why can’t Coach answer a history question?
Check that AI processing is enabled and the relevant data category is permitted. Coach should explain when records are missing, outside the requested range, or unavailable rather than inventing an answer.
Why won’t a voice preview play?
Confirm the phone has a working internet connection and audio is not being routed unexpectedly. Tap the voice once and allow the sample to load. If it fails repeatedly, include the voice name and app version in your support message.
Can Coach change my plan automatically?
No. Supported actions are prepared for review and require separate approval. If an approved action does not appear, send the conversation time, workout name, and what you approved.
Can I control what Coach sees?
Yes. Open Data & Privacy to control supported categories such as workouts, nutrition and hydration, goals and profile, sleep and recovery, supplements, measurements, and selected Apple Health context.
Tracking
Entries, estimates, and daily totals.
Why is a nutrient unknown or zero?
Unknown means AfterFire does not have a defensible value from the saved entry or source. Zero should be used only when zero is known. Photo and AI analysis can estimate common nutrients but should not invent unsupported values.
Does water inside a drink count toward hydration?
Yes, when the saved item contains a recognized water amount. The linked hydration entry should remain associated with the original food or drink so the same physical intake is not counted twice.
Do supplements contribute to nutrient totals?
Only confirmed doses with known nutrient information should contribute. A scheduled plan alone does not count as intake, and a dose already represented by a food or drink entry can be excluded from duplicate totals.
Why did photo analysis include another plate?
Photo analysis should focus on the intended subject and ask when multiple plausible plates are visible. Review each item and portion before saving. If it does not ask, cancel the draft and report the image-analysis issue.
Plans and billing
Apple handles subscription payment.
How do I restore Pro?
Open Plan & Billing in AfterFire and choose Restore Purchases. Access activates after AfterFire verifies the signed Apple transaction and connects it to your account.
How do I cancel or manage a subscription?
Manage AfterFire through Apple Subscriptions on your device. Deleting the AfterFire app does not automatically cancel an Apple subscription.
Who decides whether I receive a free trial?
Apple determines introductory-offer eligibility. The App Store purchase sheet shows the exact offer, price, renewal period, and terms that apply to your Apple Account.
How do refunds work?
Apple processes iPhone subscription billing and makes refund decisions. AfterFire support can help verify access or troubleshoot restoration, but it cannot approve an Apple refund.
AfterFire is a general-wellness app, not an emergency or medical service. Stop exercise for concerning pain or symptoms and contact a qualified professional or emergency service when appropriate.